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My clip didn't successfully download, but I was still charged. What do I do?



  • rlong2

    My clip was not successfully downloaded and it used my credits.  It said it downloaded but the video will not play.  Please help!  I need this for Sunday's service!


  • Mitch Irion

    If the downloaded file won't play, it would suggest some format incompatibility. Try opening the file with a different program or downloading a different format (MP4 or WMV). You will NOT be charged for re-downloads of a different format. 

  • conestogarev

    I purchased "Two Sisters" from my account and successfully put it in my library.  ...from Heaven is for Real" It will not download.  I have tried it with two computers?  Richard Conner 


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